These ladies are rude as hell up front. Felt like they were upset that I walked in fifteen minutes after opening time and they are still trying to wake up. I have rented from Budget for years, but first time at this location and did not feel comfortable with this experience picking up my vehicle at all. To be specific one of the issues both of the ladies told me I would possibly be charged more because I was here fifteen minutes before pick up time reservation. I am still going through pick up process as we speak and it is now five minutes until my reservation time, which is why I came fifteen minutes before reservation but fifteen minutes after opening time. I have always been told there is a thirty minute window for pick up and drop off for years that I have been renting, but I’m guessing they didn’t really want to help me until 8am. Although they open at 7:30 and the process takes a little bit. Hopefully I never have to use this location again.
Car was the worst rental I’ve ever received and had stains all over the seats. Not happy at all about this experience.
The guy that is usually there is always really nice. Great service!!
Rented a sedan for a quick trip to San Marcus. Arrived for pick up and they handed us a cherry cop red focus with total black leather interior, the bug juice on the bumbler and scratched trunk paint was appreciated because it was at least light in color! Temperatures expected at 103 and 105, with kids I requested anything different INCLUDING a down grade. Nope, with almost a full parking lot at 10:00AM they claimed there was nothing but an Armada for an extra $30.00 per day. A cancellation would take 3-4 days and a call to customer service couldn't help because they have no way of knowing what cars are on what lots. While Texas heat is not their fault a lack of common sense and customer service certainty is. 12:09. NO ac for kids in back, we all have body parts sticking to seats. Next stop walmart...looks like towels on the seats and back widows!
Can't say enough bad things about them. The last person we dealed with was better than any experience we've ever had with this Budget Rental. The people working at the desk are nicer than any of them in the past. But our final cost was not what I expected from from my quote on email.
Not very happy with the service here. The car was great (although it wasn't clean when I got it). I prepaid for an economy car online and then it wasn't available when I got there so my only option was to upgrade to a large SUV and pay extra. I ended up turning it in a day early and when I asked about receiving a refund for the entire day I didn't use, I was told I'd have to take that up with customer service. And I absolutely intend to.
To add to many other bad impressions in a short amount of time all of my fast break info has been crossed with another user and they won’t allow me to access my account. Now I don’t know who has access to my personal info. I have password to log on to this account but all of my credit card and personal Home info has been switched for another person. If I can view all of his info who has access to mine???
Budget Car Rental is a US Car Rental based in Burleson, Texas. Budget Car Rental is located at 111 Elk Dr, Burleson, TX 76028, USA.
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